Shipping policy

Shipping Policy

Last updated: 2025-06-01

Our Store LLC (Our Store) is an online apparel retailer shipping to the United States and select international destinations.

Processing time

Apparel orders are picked, quality-checked, and packed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email when your order is placed and a shipping notification with tracking when your garments ship.

Delivery time

Estimated delivery: 3-5 business days. Delivery times are estimates only and may vary due to carrier delays, customs, or remote locations.

Packaging

Clothing is folded or rolled and sealed to reduce creasing in transit. Delicate fabrics may include additional protective packaging.

Shipping costs

Free standard shipping on all orders. No minimum purchase is required.

Customs, duties, and taxes

For international orders, import duties, taxes, and customs fees (if applicable) are the responsibility of the customer unless otherwise stated at checkout.

Lost or delayed packages

If your package is lost or significantly delayed, Contact us at support@example.com within 30 days of the ship date.

Contact

Email: support@example.com
Phone: +1 (555) 000-0000
Address: 100 Main Street, Suite 1, New York, NY 10001, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM (US Central Time)